customer support
How Can We Help?
Find clear information about delivery, returns, sizing, product care and support for your Veloura™ order.
Delivery Information
Veloura delivers nationwide across South Africa using trusted courier partners.
- Estimated delivery: 8–11 business days
- Delivery time may vary depending on your area
- Courier delays may occasionally occur outside our control
Returns & Refunds
We want every customer to feel confident before ordering. Please review our return policy before purchase.
- Items must be unused and in suitable return condition
- Return requests must follow our official policy
- Refunds are handled according to our store terms
Product Support
Veloura™ Lift Leggings are designed for warmth, comfort and everyday confidence.
- Fleece-lined interior for cold-weather comfort
- Sleek outer finish for a polished look
- Stretch-to-fit feel designed to move with your body
- Warm without feeling overly bulky
Care Guidance
To help preserve the feel and finish of your leggings, gentle care is recommended.
- Wash gently with similar colours
- Avoid harsh bleaching products
- Do not iron directly over branding or labels
- Air drying is recommended where possible
Before You Order
Product colours and textures may appear slightly different depending on screen brightness, lighting and device display settings. Veloura aims to show products as accurately as possible so customers know what to expect.
Still Need Help?
Our support team is here to assist with order questions, delivery updates, sizing guidance and store policy information.
Email SupportVeloura™ is built for South African customers who value warmth, confidence and clear support before and after ordering.